Shipping Policy

Last updated: September 2026

This policy explains the order preparation, shipping, delivery and pickup terms applicable to orders placed through caravane201.gem-suite.com.

1. Delivery Area

The online store currently ships within Canada only.

Orders must be associated with an eligible Canadian address.

Shipping to the United States or other international destinations is not currently available.

2. Carrier

Shipped orders are primarily handled by Canada Post.

Available shipping services may vary depending on:

• the destination address;
• the dimensions and weight of the parcel;
• the type of product;
• the services available in the customer's area.

The carrier, shipping method and applicable charges are presented to the customer before the order is confirmed.

3. Shipping Charges

Shipping charges are calculated automatically during checkout based on available information, including:

• the shipping address;
• the parcel weight;
• the parcel dimensions;
• the selected shipping service.

The applicable amount is displayed before final payment of the order.

4. Order Processing Time

Orders for in-stock products are generally prepared and handed over to the carrier within up to 48 business hours following order confirmation and payment authorization.

This period represents the order processing time and not the total delivery time.

Weekends and statutory holidays are not included when calculating business hours.

In certain exceptional circumstances, including periods of high order volume, processing times may be longer.

5. Delivery Time

Once the order has been handed over to Canada Post, transit time depends on the selected service, the destination and the carrier's operating conditions.

Any delivery time provided by the carrier is an estimate, unless a specific guarantee applies to the selected service.

Caravane 201 inc. cannot be held responsible for delays directly attributable to the carrier, weather conditions, service interruptions or circumstances beyond its control, subject to the consumer's rights under applicable law.

6. Order Tracking

When a tracking number is available, it may be provided to the customer so that the shipment can be tracked.

Tracking is then carried out using the carrier's tracking tools.

7. Shipping Address

The customer is responsible for verifying the accuracy of the shipping address before confirming the order.

An incorrect address may result in:

• a delay;
• the parcel being returned;
• additional reshipping charges.

If a parcel must be shipped again because the customer provided an incomplete, incorrect or invalid address, reasonable reshipping charges may be billed to the customer.

8. Unclaimed or Returned Parcels

If a parcel is returned to Caravane 201 inc. because it was not claimed, was refused or could not be delivered for a reason attributable to the information provided by the customer, Caravane 201 inc. will contact the customer to determine how to proceed.

Additional reshipping charges may apply.

9. P.O. Boxes

Delivery to a P.O. box is available only when the selected Canada Post service and parcel type allow it.

Certain parcel dimensions, product categories or shipping options may not be eligible for delivery to a P.O. box.

10. Damaged Parcels

Customers are encouraged to inspect their parcel promptly upon delivery.

Any visible damage or shipping-related issue should be reported to Caravane 201 inc. within 48 hours of delivery, together with photographs of the parcel, packaging and product whenever possible.

We recommend keeping the packaging and protective materials until the matter has been resolved.

11. In-Store Pickup

When available, customers may choose free in-store pickup.

The order must be paid online before pickup.

The customer will be notified when the order is ready.

Pickup location:

Caravane 201 inc.
585 Route 201
Saint-Clet, Quebec J0P 1S0

12. Rights Under Applicable Law

This policy complements the rights granted to consumers under applicable laws.

In certain circumstances involving a distance contract, including where a merchant fails to provide required information or does not comply with certain delivery-related obligations, applicable law may provide consumers with specific remedies.

13. Contact Us

For any questions regarding shipping or delivery:

Caravane 201 inc.
585 Route 201
Saint-Clet, Quebec J0P 1S0
Phone: 450-456-9696
Email: info@caravane201.com