Privacy Policy

Last updated: September 2026

Caravane 201 inc. places great importance on protecting personal information.

This policy generally explains what information may be collected when you use caravane201.com, caravane201.gem-suite.com or related online services, why it may be collected, how it may be used or disclosed, and what rights you may exercise.

1. Person Responsible for the Protection of Personal Information

The person responsible for the protection of personal information at Caravane 201 inc. is:

Chantal Lépine
Owner and Administrative Director
Person Responsible for the Protection of Personal Information

Caravane 201 inc.
585 Route 201
Saint-Clet, Quebec J0P 1S0
Phone: 888-476-1517, extension 8
Email: clepine@caravane201.com

2. Information We May Collect

Depending on how you use the website, we may collect information including:

your name;
your address;
your billing address;
your shipping address;
your telephone number;
your email address;
information associated with your customer account;
your order history;
products purchased;
information required for delivery;
communications you send to us;
certain technical or browsing data, such as your IP address, browser type, device used and certain information related to your use of the website.

We seek to limit collection to information that is reasonably necessary for the purposes identified.

3. Payment Information

Online payments are processed through Stripe.

Complete payment card information is normally transmitted directly to the payment provider and is not stored in full within Caravane 201 inc.'s systems.

We may nevertheless receive and retain certain information relating to the transaction, such as:

payment status;
amount;
date;
a transaction identifier;
certain partial information relating to the payment method.

4. Why We Collect This Information

Personal information may be used to:

create and manage a customer account;
process an order;
authorize and confirm a payment;
prepare an order;
arrange delivery or pickup;
communicate with the customer regarding an order;
provide after-sales service;
process a return or refund request;
maintain website security and prevent fraud;
comply with accounting, tax or legal obligations;
improve the operation, performance and user experience of the website;
produce statistics or analytics where permitted.

5. Disclosure to Service Providers

In the course of our activities, certain information may be disclosed to service providers where necessary for them to perform their services.

These providers may include:

Stripe, for payment processing;
Canada Post, for shipping and delivery;
hosting, infrastructure and information technology providers;
technical service providers required for the operation of the website;
authorities or organizations where disclosure is required by law.

6. Hosting and Processing Outside Quebec

Certain technology providers may operate infrastructure located in Quebec, elsewhere in Canada or in other jurisdictions.

As a result, certain information may be hosted or processed outside Quebec.

Where required by law, Caravane 201 inc. takes the necessary steps to ensure that personal information receives appropriate protection when it is disclosed or processed outside Quebec.

7. Cookies and Similar Technologies

The website may use cookies and similar technologies.

Certain cookies are necessary for the operation of the website, including to:

maintain a session;
retain the contents of a shopping cart;
allow access to a customer account;
secure the checkout process.

Other cookies or technologies may be used for statistical, analytical or user experience improvement purposes.

The website may in particular use, or provide for the future use of, services such as Google Analytics or Google reCAPTCHA when those services are enabled.

Where required, a consent mechanism may be presented to allow users to accept, refuse or manage certain categories of non-essential cookies.

8. Retention Period

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal, tax, accounting or operational obligations.

When retention is no longer required, the information may be destroyed or anonymized in accordance with internal practices and applicable requirements.

9. Security Measures

Caravane 201 inc. implements reasonable administrative, technical and organizational measures to protect personal information against, in particular:

unauthorized access;
misuse;
disclosure;
alteration;
loss;
unauthorized destruction.

Access to personal information is limited to persons who require it in the performance of their duties.

10. Your Rights

Subject to applicable laws, you may in particular request:

access to personal information held by Caravane 201 inc. about you;
correction of inaccurate or incomplete information;
information regarding the use or disclosure of your personal information;
withdrawal of consent, where applicable;
the exercise of any other right provided by law.

Any request may be submitted to the person responsible for the protection of personal information.

11. Accuracy of Information

We encourage you to notify us of any changes so that the information we hold remains accurate and up to date.

Users with an account may also have access to certain features allowing them to update some information directly.

12. Minors

The website and online store are not specifically intended for children.

We do not knowingly seek to collect personal information from a child where parental consent or another form of authorization would be required by law.

13. External Links

The website may contain links to websites operated by third parties.

Caravane 201 inc. is not responsible for the privacy practices of those external websites.

We recommend reviewing their privacy policies before providing them with personal information.

14. Governance and Complaints

Caravane 201 inc. implements internal policies and practices governing the protection of personal information, including with respect to:

retention;
destruction;
access;
staff responsibilities;
handling of requests and complaints.

Any question, concern or complaint may be submitted to:

Chantal Lépine
Person Responsible for the Protection of Personal Information
Email: clepine@caravane201.com
Phone: 888-476-1517, extension 8

15. Changes to This Policy

This policy may be amended to reflect changes to our practices, services, technology providers or applicable laws.

The date of the latest update is indicated at the beginning of this document.

16. Contact Us

For general questions regarding Caravane 201 inc.:

Caravane 201 inc.
585 Route 201
Saint-Clet, Quebec J0P 1S0
Phone: 450-456-9696
Email: info@caravane201.com

For any question relating to the protection of personal information: