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Returns, Exchanges and Refunds Policy
Last updated: September 2026
Caravane 201 inc. wants its customers to be satisfied with their purchases.
This policy describes the general terms applicable to returns, exchanges and refunds for products purchased through caravane201.gem-suite.com.
1. General Return Period
Unless otherwise indicated for a particular product, a return request may be submitted within 30 days of receiving the order.
Requests received after this period may be refused, subject to any rights provided by applicable law.
2. Eligibility Conditions
To be eligible for a commercial return, the product must generally:
- be accompanied by proof of purchase;
- be returned in its original condition;
- not have been subjected to abnormal use;
- be complete;
- include, whenever possible, its original packaging, accessories, parts and documentation.
Caravane 201 inc. reserves the right to refuse a return where the product shows damage attributable to misuse, improper installation or an unauthorized modification.
3. Excluded Products
Certain products may be excluded from returns or may be subject to specific conditions.
Where applicable, such restrictions should be indicated on the product page, at the time of sale or before the order is confirmed.
4. Return Authorization
Before returning a product by mail, the customer should contact Caravane 201 inc. to obtain return instructions.
Email: info@caravane201.com
Phone: 450-456-9696
5. Return Shipping Costs
Except in the case of an error by Caravane 201 inc., shipment of an incorrect product, a defective product or a situation otherwise covered by applicable law, return shipping costs are generally the customer's responsibility.
We recommend using a shipping service that provides a tracking number.
6. In-Store Returns
Eligible products may also be returned directly to the store during regular business hours.
Address:
Caravane 201 inc.
585 Route 201
Saint-Clet, Quebec J0P 1S0
Proof of purchase may be required.
7. Original Shipping Charges
Original shipping charges are generally non-refundable when a return is made at the customer's request.
They may, however, be refunded when the return results from an error by Caravane 201 inc., a situation provided for by law or another circumstance for which Caravane 201 inc. is responsible.
8. Damaged or Defective Product, or Order Error
If a product is received damaged or if a product different from the one ordered is delivered, the customer should contact Caravane 201 inc. as soon as possible and ideally within 48 hours of receipt.
The customer may be asked to provide:
- the order number;
- a description of the issue;
- photographs of the product;
- photographs of the packaging.
Depending on the circumstances, Caravane 201 inc. may offer an appropriate solution, including:
- a replacement;
- an exchange;
- a refund;
- another reasonable remedy.
This procedure does not limit any warranties or remedies provided by law.
9. Refunds
When a refund is approved, it is generally issued to the original payment method.
The time required for the refund to appear in the customer's account depends in particular on Stripe, the card issuer or the financial institution.
10. Exchanges
Where an exchange is possible, it remains subject to the availability of the replacement product.
If the requested product is no longer available, a refund or another solution may be offered.
11. Legal Warranties
Products sold in Quebec benefit from the protections provided by applicable laws, which may include legal warranties in addition to this commercial policy.
This policy does not reduce or replace those rights.
12. Online Purchases
Purchases made online constitute distance contracts.
Applicable laws may provide specific obligations regarding the information that must be provided before purchase, as well as the terms surrounding delivery, cancellation, returns and refunds.
13. Contact Us
For any return, exchange or refund request:
Caravane 201 inc.
585 Route 201
Saint-Clet, Quebec J0P 1S0
Phone: 450-456-9696
Email: info@caravane201.com